SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pretty Bags Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://prettybagsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a great handbag, just like the pictures! Delivery super fast👏
I join all the reviews. Very roomy for such a small handbag, but if it is heavily stuffed with things by the small handle, it is better not to wear it, it will stick out.
The bag is great. Small, neat. Was well packed in bags, box, stuffed with hard paper. Arrived quickly in 12 days. I got it in a five. I did not see any shortcomings.
The break-up came to the Jahlium station! Ale for a wonderful bag of tsyla and not remembered! Tote Bag🔥🔥🔥 I recommend it. Odiniy short-went much more than my mother!
Duzha Garna handbag. Recombe. Shiping
Amazing baby, she was waiting for her and the wait was right, well packed, arrived in a box without chilled
The bag is lovely. Of course not leather, but high quality. All the fittings are beautiful. For purchase I advise
I really liked the purse, but the 9x19 wallet did not come in. Keep that in mind. Came quickly.
Very nice handbag. Perfectly packed in a cartoon box, stuffed inside with paper to keep the shape. Very satisfied!!!
I bought the bag in winter and only today I decided to walk it. The handbag is cool, neat, the color is out-of-town. All fittings in film. The bag material itself is tactile nice. Looks decent.
Perfect Bag! I read a review here that this is not genuine leather. But no! This is leather. Split-a layer of genuine leather. So in vain the girl in the workshop was told so. Bag packed very well. Many thanks to the seller! 10 out of 10. came in perfect condition! Not crumpled. Super quickly reached!
The bag came in 2 weeks, very satisfied, everything is the same in the picture, the color is the same. I understand it is not leather, but it looks very beautiful, it was packed very well, no crease
Beautiful color, good performance, it was just super packed, although the box was crumpled, but the rest is great.
The bag is quality, beautiful! All seams are smooth. Similar to skin.
Great bag, like it very much, thank you very much to the seller. On the accessories everywhere the name of the logo.
Everything is like in the photo, sewn neatly, packed as in case of a disaster, very carefully. But in the photo of the seller I could not see that the cuts were painted with rubber, I thought it was filed, and it tends to be torn off with a ribbon, but let's see... All fittings are protected by film.